Customer Support & FAQ
Everything you need to know about your Torque E-bikes experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your products sustainably made?
At Torque E-bikes, we prioritize ethical manufacturing. 80% of our current collection is made from recycled materials or organic cotton to reduce our environmental footprint.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress in real-time.